Buyer Protection

Last updated: 9 October 2026

Every order on LoLBoost is covered by Buyer Protection – accounts, items, top-ups, digital goods, boosting and coaching. If you do not get what you paid for, we make it right with a replacement or a refund. This policy is part of our Terms of Service.

1. What is covered

• Not delivered: the seller does not deliver within the delivery time shown on the offer, or the service does not start.
• Not as described: what you receive differs significantly from the offer – for example a different rank, region, level, skins, champions, amount, or missing email access that the offer promised.
• Account reclaimed: during the warranty period, a game account is recovered by its original or previous owner, or you lose access to it through no fault of your own.
• Wrong or missing top-up or item: the amount or item delivered to your game account is wrong or incomplete.
• Service not completed: a boosting or coaching order cannot be completed as ordered.

2. How long you are covered

3. What you get

• Replacement: where possible, the seller or our team delivers a working replacement of equal or higher value, or fixes the problem.
• Full refund: if the order was not delivered or cannot be fixed or replaced.
• Partial refund: if only part of the order is affected, for example a boost that reached part of the target.

Refunds go back to your original payment method, or – if you prefer – are credited instantly as LB Coins (1 LB Coin = €1). Card refunds usually take 5–10 business days to appear; cryptocurrency payments are refunded manually. If the seller has already been paid, LoLBoost refunds you first and recovers the amount from the seller.

4. What is not covered

• Problems caused by you – for example sharing your login details, not changing the password and recovery email of a purchased account, or ignoring the delivery instructions.
• Bans, suspensions, resets or other measures by the game publisher that result from how you use an account after delivery, such as cheating, scripting, toxic behaviour or breaking the publisher’s rules.
• Changing your mind after delivery, or an order you have confirmed as received, except under an account’s warranty.
• Claims reported after the protection period.
• Deals, payments or deliveries made outside LoLBoost – even with a seller you met here.
• Claims made in bad faith or after a chargeback on the same order.

5. How to make a claim

1. Report a problem in your order on lolboost.gg, or contact our 24/7 live chat. Reporting stops the automatic completion of the order.
2. Describe what is wrong and add evidence, such as screenshots of the account, the in-game inventory or an error message.
3. The seller gets a chance to fix it. Many problems are solved within minutes in the order chat.
4. Our team decides. If the problem is not solved, support reviews the order, the chat and the evidence and arranges a replacement or a refund.

Please contact us before opening a chargeback with your bank. A chargeback freezes the order, and we cannot help you through Buyer Protection while a payment dispute is open.

6. Stay protected

• Always pay and chat on lolboost.gg. Sellers and our team will never ask you to pay them directly.
• Check every delivery straight away and report problems before you confirm.
• After receiving an account, change the password and recovery email immediately, and enable two-factor authentication where available.
• Never share your LoLBoost login or payment details with anyone.

7. Questions

Contact us any time via the live chat on lolboost.gg or at [email protected]. This policy does not limit your statutory rights as a consumer.